The Custom House aims to clear Baggage / Cargo and settle refunds, draw back and other claims with the utmost speed.
If despite our best efforts, the trade / public still face difficulties or have any complaints in this regard, they may address their written complaints to:
The Public Grievance Committee,
Smt. Maya Kuriyan,
Supdt of Cus (P),
Public Grievance Officer,
or they may appear in person before the Public Grievance Committee which meets on dates specified under the tab 'Open house Meetings', in the Conference Hall of the Custom House. Complaints/ Grievances can be made at the telephone no. 0484 2667794 on working days during office hours or by mail at supdt[at]cochincustoms[dot]gov[dot]in or dropped in boxes provided at the Sevottam Facilitation Counter/Control Room.